Quality Policy Statement
We strive to be perceived by our customers as a company whose products, services and support consistently exceed those of our competitors. We believe this approach leads to a successful sustainable business, which is in line with our mission statement.
We will continuously improve our products, services and processes using clearly defined methodologies and making data based decisions.
This policy statement supports the organisations strategic direction.
We are working to build a company that is regarded by its employees as one they are proud to work for, has longevity, communicates with them, listens and responds appropriately, values them and expects them to put the customer at the heart of everything we do.
In the event that a customer has a problem with our products or our service, we will react immediately and work to overcome it, always putting the customer first.
Wherever possible we will take ownership and do what we have agreed to do, keeping our customers informed of progress.
We strive to be the preferred supplier for our products and services in our chosen sectors.
We aim to comply fully with the requirements of our ISO certification and continually improve the effectiveness of the Quality Management System.